1. Who We Are
Harrogate Roofing Experts is a roofing contractor based in Harrogate, North Yorkshire. This website is operated at roofingharrogate.co.uk. You can contact us at: 01423 203744 or [email protected].
For the purposes of UK data protection law, we are the data controller of any personal data you provide to us through this website.
2. What Data We Collect
We may collect the following personal data when you contact us via this website:
- Your name
- Your phone number
- Your email address
- Your property address or postcode
- Details of the roofing work you are enquiring about
We do not collect this data automatically — it is only collected when you voluntarily provide it by calling us, submitting an enquiry form, or emailing us.
We do not use cookies, analytics tracking, or any third-party tracking scripts on this website.
3. How We Use Your Data
Lawful Purposes Only
We use the personal data you provide solely to:
- Respond to your enquiry and provide a quote for roofing services
- Arrange and confirm appointments
- Issue invoices and process payments for completed work
- Contact you regarding the progress of work in progress
We do not use your personal data for marketing purposes without your explicit consent. We do not sell or share your personal data with third parties, except where required to deliver the service you have requested (for example, passing your address to our scaffold supplier to arrange erection).
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract performance: where processing is necessary to carry out the roofing work you have engaged us to do
- Legitimate interests: where we have a legitimate business interest in responding to your enquiry and managing our customer relationships
- Legal obligation: where we are required to retain records for tax and accounting purposes
5. How Long We Keep Your Data
Enquiry records that do not result in a job are deleted within 12 months. Customer records (name, address, work carried out, invoices) are retained for 7 years in accordance with HMRC requirements for business accounting records. After this period, records are securely deleted.
6. Your Rights
Exercising Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to any legal retention obligations)
- Object to processing of your data
- Request restriction of processing
- Data portability (where applicable)
To exercise any of these rights, contact us at 01423 203744 or [email protected]. We will respond within one month.
7. Complaints
ICO Complaints Procedure
If you have a concern about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available at roofingharrogate.co.uk/privacy-policy.html. The date at the top of this page indicates when the policy was last revised.
Harrogate Roofing Experts, based in Harrogate, North Yorkshire. Contact: 01423 203744 or [email protected].
Your personal data is not sold or shared with third parties except where necessary to deliver the service you have requested — for example, passing your address to a scaffold supplier. We do not share data for marketing purposes.
Customer enquiry and job records are stored securely on our business systems. We do not use cloud-based CRM software accessible to third parties. Physical records are stored in a locked office.